Privacy Policy

Information we may collect

To provide an online casino service, we may handle information that identifies you or relates to your use of the website. The type and amount of information collected can depend on the services you use, the choices you make and the checks that may be required before or during your account relationship. We aim to collect information that is reasonably needed for operating the site, supporting players, protecting the service and meeting applicable obligations.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record information you provide when you contact support, submit a question, report a problem or ask us to make a change to your account. Some information is needed to create and maintain an account, while other information may be optional.

Verification and identity information

Online gambling services may need to verify a player's identity, age and eligibility. For this purpose, we may handle identity documents, proof of address, images, verification information and related records. We may also receive information from verification or fraud-prevention services where this is needed for appropriate checks. These checks help protect accounts, prevent misuse and support safer operation of the service.

Payment and transaction records

We may keep records about deposits, withdrawals, bets, wins, account balances, payment methods and transaction history. Payment information may be processed through payment providers, and we may receive relevant confirmation or transaction details without receiving or storing every element of a payment card or account. Transaction records help us provide the service, investigate disputes, identify unusual activity and meet record-keeping requirements.

Technical, device and usage data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, login activity and information about how the site is used. This data can help us keep the website working, understand technical issues, maintain security and improve the player experience.

How we use information

We use personal information for purposes connected with providing and managing the casino service. The information we handle may be used in the following ways:

• To create, maintain and administer your player account.
• To process and record deposits, withdrawals, bets and other account transactions.
• To verify identity, age and account information where checks are required.
• To detect, prevent and investigate fraud, money laundering, account misuse, collusion, payment abuse and other suspicious or prohibited activity.
• To provide customer support, respond to enquiries and resolve complaints or technical issues.
• To maintain the security, availability and performance of the website, systems and player accounts.
• To personalise features or communications where this is appropriate and permitted.
• To send service messages about your account, transactions, security, important changes or other operational matters.
• To send promotional marketing where you have provided consent or where another permitted basis applies. You can withdraw consent to marketing at any time.
• To meet legal, regulatory, tax, accounting, responsible gambling, dispute-resolution and other applicable obligations.
• To establish, exercise or defend legal rights, protect people and property, and enforce our terms and policies.

We may use different types of information together for these purposes. For example, account, device and transaction information may be reviewed together to confirm that an account is being used safely and consistently. We do not use information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable privacy requirements.

Sharing information

We may share information with service providers that help operate the website and provide services on our behalf. These providers may support payment processing, identity and age verification, fraud prevention, technology hosting, security, customer support, analytics, communications and professional services. They should receive information only to the extent needed for their role and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the service, investigate suspected unlawful or prohibited conduct, respond to a valid legal request, resolve a dispute, protect the rights or safety of players and others, or support a business change. If information is processed or stored by a provider in another country, appropriate steps may be taken to help protect it, subject to the requirements that apply to the relevant processing.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or pieces of information placed on your device that can help the site remember settings, keep you signed in, support security, measure website performance and understand how services are used. Some cookies may be necessary for core account and website functions, while others may support analytics, preferences or relevant communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to block cookies, delete existing cookies or receive a notification before a cookie is stored. If you disable certain cookies, parts of the website may not work as intended, particularly features that require an active account or secure session. Your browser may also provide controls for other forms of local storage and tracking.

Keeping information secure

We take reasonable technical and organisational steps designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, authentication measures, monitoring, secure system design, staff procedures and the use of appropriate security technologies. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also use a strong, unique password, keep login details confidential and contact support if they suspect unauthorised access.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. The period can vary depending on the type of information and why it is held. Some records must be kept for a period required by law or applicable obligations even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and requests

Depending on your circumstances and the requirements that apply, you may have rights in relation to personal information held about you. We will consider each request fairly and may need to confirm your identity before making changes or providing information. This helps prevent another person from accessing or changing your account data.

• Access: you can ask for information about the personal data we hold about you and, where appropriate, request a copy.
• Correction: you can ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you can ask us to delete your personal information where it is no longer needed or where deletion is otherwise available. This right may be limited when information must be retained for legal, security, dispute or other legitimate purposes.
• Withdrawal of marketing consent: you can withdraw your consent to promotional marketing at any time. You can use an unsubscribe option in a marketing message where available or contact us directly. Withdrawing marketing consent does not affect essential service messages about your account or transactions.
• Restriction or objection: where available, you may ask us to limit or stop certain uses of your information, subject to applicable exceptions.
• Complaint: you can contact us if you have concerns about how your personal information has been handled.

How to make a privacy request

For access, correction, deletion or marketing consent requests, contact support@vavecasino.click. Please describe your request clearly and include enough information for us to understand which account or information it concerns. Do not send full payment card details, passwords or other unnecessary sensitive information in your message. We may ask for reasonable information to verify your identity and may request clarification if a request is incomplete.

We will review and respond to privacy requests within a reasonable period, taking account of the nature and complexity of the request. In some circumstances, we may be unable to provide all requested information or complete a deletion immediately, for example where records must be retained, disclosure would affect another person's rights, or the request would compromise security or fraud-prevention controls. If this applies, we will explain the relevant limitation where we are able to do so.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The latest version will be made available on this page, with the updated date or other notice where appropriate. We encourage players to review the policy periodically so they understand how information may be handled. Continuing to use the website after an update may be subject to the revised policy, to the extent permitted.