Vave Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and the operator of Vave Casino. They apply to your access to the website, your user account, any available games, payment features, promotional areas and other services made available through the site. If you do not agree with these terms, you should not use the website or its services.

You should review these terms before each use of the website because they may be updated from time to time. The version published on the website will generally apply from the date it is displayed, unless a different effective date is stated. Your continued use of Vave Casino after an update means that you accept the revised terms. If a change materially affects your rights or obligations, information may be provided through the website or another suitable channel.

Additional rules may apply to particular games, payment methods, promotions, competitions or other features. Those rules will be displayed with the relevant service and form part of these Terms & Conditions. If there is an inconsistency between these terms and a specific feature rule, the specific rule may apply to that feature to the extent of the inconsistency.

You are responsible for reading all information made available on the website and for using the site only in a lawful and responsible manner. Nothing in these terms is intended to remove or limit any right that cannot lawfully be excluded under applicable Australian consumer protection law.

Your responsibility to check local law

Online gambling rules differ between countries, states and territories. Before using Vave Casino, you must check whether access to the website and the services offered is lawful in the place where you are located. You must not use the site if gambling or the relevant service is prohibited for you. The operator may restrict access from particular locations or decline service where required by law, regulation, risk controls or internal policies.

2. Eligibility and user accounts

You must meet the minimum legal age and all other eligibility requirements that apply in your location before opening or using an account. You must provide accurate, current and complete information during registration and keep that information updated. An account must be registered in your own name and may only be used by you.

• You must not create an account for another person or allow another person to use your account.
• You must not operate more than one account unless this has been expressly permitted through the appropriate process.
• You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
• You must notify the operator through the available support channel if you believe your account has been compromised.
• You must not use the website for unlawful activity, fraud, money laundering, collusion, abuse or any other improper purpose.
• You must not use software, devices or methods designed to interfere with the website, games, account systems or security controls.

You remain responsible for activity carried out through your account unless you have promptly reported unauthorised access and the operator determines that you were not responsible for the relevant loss. The operator may suspend, restrict or close an account where information cannot be verified, where these terms may have been breached, where activity presents a security or compliance concern, or where action is required by law.

Identity and account checks

The operator may ask you to verify your identity, age, address, payment method, source of funds or other account information. You must provide documents or information that are genuine, current and reasonably requested. Account access or withdrawals may be limited while checks are being completed. If requested information is not provided, is inconsistent or cannot be verified, the operator may take appropriate action under these terms and applicable law.

3. Deposits, play and withdrawals

You may only use payment methods that are available on the website and registered in your own name, unless an alternative arrangement has been approved. You confirm that you are authorised to use the payment method and that the funds used are not derived from unlawful activity. Payment providers may apply their own terms, fees or processing requirements, which are separate from these Terms & Conditions.

You should check the transaction details carefully before confirming a deposit, wager or other instruction. Once a transaction has been accepted or a game round has commenced, it may not be possible to cancel or reverse it. The website may display minimums, maximums, processing conditions or other restrictions for particular payment methods or account activities. These conditions can vary and should be reviewed before you proceed.

You are responsible for any taxes, duties or reporting obligations that may apply to you in connection with your use of the website, to the extent permitted by law. You should obtain independent tax advice if you are unsure of your obligations.

Game results and technical issues

Game outcomes are determined by the relevant game systems and applicable rules. Where a technical error, display error, communication failure or other malfunction affects a game, transaction or account balance, the operator may take reasonable steps to correct the error and may void or adjust affected activity where permitted by law. If a result is disputed, records held by the operator may be reviewed together with relevant technical information.

The website may not be available at all times because of maintenance, updates, network problems, third-party services or events outside the operator's reasonable control. The operator does not guarantee uninterrupted access, error-free operation or that every feature will be available in every location.

4. Responsible gambling, privacy and acceptable use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and take regular breaks. Do not gamble when you are upset, under the influence of alcohol or other substances, or attempting to solve financial difficulties.

• Set a budget before you play and avoid exceeding it.
• Keep track of how much time and money you spend.
• Do not chase losses or increase stakes to try to win back money.
• Consider account restrictions, deposit controls, time-outs or self-exclusion if gambling is becoming difficult to manage.
• Seek independent professional support if gambling is affecting your finances, relationships, work or wellbeing.
• If you are concerned about another person's gambling, encourage them to seek appropriate assistance.

Information about available responsible gambling tools and support options may be provided on the website. These tools are intended to assist with control and do not replace professional advice. You are responsible for selecting suitable limits and using the available controls appropriately. If you request a restriction or self-exclusion, the relevant conditions and implementation process will be explained through the available account or support channels.

Privacy and communications

Personal information is handled in accordance with the Vave Casino Privacy Policy and applicable privacy law. By using the website, you acknowledge that information may be collected and used for account administration, security, identity checks, payments, customer support, service improvement, legal compliance and other purposes explained in that policy.

You may receive service messages relating to your account, transactions, security or changes to the website. Marketing communications, where available, may be managed using the options provided in the relevant message or through your account settings. You must not use the website to upload, transmit or distribute harmful code, unlawful content, misleading material or anything that may infringe another person's rights.

5. Intellectual property, suspension and general legal provisions

The website, including its text, graphics, logos, software, design, game presentation and other content, is owned by or licensed to the operator and is protected by intellectual property laws. You may use the website for personal, non-commercial purposes in accordance with these terms. You must not copy, reproduce, adapt, publish, sell, reverse engineer, scrape or distribute website content without prior written permission, except where a right cannot lawfully be excluded.

The operator may suspend, restrict or terminate your access to the website or close your account at any time where there is a legal, regulatory, security, technical or operational reason, or where you have breached these terms. If an account is closed, any remaining balance will be dealt with in accordance with applicable law, account verification requirements and the circumstances leading to the closure. The operator may withhold or review transactions where there are reasonable grounds to suspect fraud, misuse, unlawful conduct or a breach of these terms.

You must not assign, transfer or attempt to sell your account or any rights under these terms. The operator may transfer or subcontract parts of its business or services provided that this does not unlawfully reduce your rights. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.

The operator is not responsible for loss caused by circumstances outside its reasonable control, including interruptions to communications networks, failures of payment providers, malicious attacks, natural events, industrial action or changes in law. Nothing in these terms excludes liability for fraud, intentional misconduct, or any other liability that cannot be excluded under applicable law.

Questions and complaints

If you have a question, believe a transaction is incorrect or wish to make a complaint, please use the customer support contact options displayed on the Vave Casino website. Provide enough information for the matter to be reviewed, including relevant account or transaction details where appropriate. You should not send payment passwords or other sensitive security information. Complaints will be considered in accordance with the operator's applicable procedures and legal obligations.

These Terms & Conditions are intended to be read together with the Privacy Policy, responsible gambling information and any feature-specific rules published on the website. By continuing to use Vave Casino, you confirm that you have had an opportunity to read those documents and agree to comply with them.